- It applies to Information collected by us or provided by you over our Website (including the mobile-optimised version of the website accessible from your portable hand-held device) or in any other way (such as over the telephone). It is also intended to assist you in making informed decisions when using our Website, our products and services. Please take a minute to read and understand the policy.
- All your personal Information shall be held and used by the EU General Data Protection Regulation 2016/679 ("GDPR") and national laws implementing GDPR and any legislation that replaces it in whole or in part and any other legislation relating to the protection of personal data. If you want to know what information we collect and hold about you, or to exercise any of your rights as set out in section 6 below, please write to us at the below address or via email at firstname.lastname@example.org: ARVAG LIMITED, THE OLD BARN OFF WOOD STREET, SWANLEY VILLAGE, SWANLEY, KENT, BR8 7PA.
- ARVAG LIMITED Ltd is the controller of your Information for the GDPR and registered under number 08295783.
1. WHAT INFORMATION DO WE COLLECT ON OUR WEBSITE?
When you visit our Website (including the mobile-optimised version of the website accessible from your portable hand-held device), you may provide us with personal information such as name, email address and telephone number. You may provide us with Information in several ways:
- by supplying us with the Information as listed above, on an individual basis by subscribing to our email database to receive occasional e-newsletters about our services;
- by filling in the contact form on our website;
- by corresponding with us by email, in which case we may retain the content of your email messages together with your email address and our responses;
- we may collect information about your computer, including where available your IP address, operating system, browser type and the geographical location of your computer, for system administration purposes. We may also report aggregate information to our advertisers. This is statistical data about browsing actions and patterns and does not identify you as an individual.
2. HOW WE USE YOUR INFORMATION
We will hold, use and disclose your Information for our legitimate business purposes, including:
- to keep you up to date about significant changes to our business;
- To direct-market products and services, advise you of news and industry updates, events, promotions and competitions and other information. Before we do so, you will be given an option to opt-in to such communications and a chance to unsubscribe will also be provided with each communication;
- to apply profiling technology which analyses our customers’ engagement with our direct marketing communications, activity and interests so that we can send you content that is relevant to you;
- to answer your queries;
- to release Information to regulatory or law enforcement agencies if required or permitted to do so.
3. THE LEGAL BASIS FOR PROCESSING YOUR INFORMATION
Under GDPR, the main grounds that we rely upon to process your Information are the following:
- Necessary for compliance with a legal obligation – we are subject to specific legal requirements which may require us to process your Information. We may also be obliged by law to disclose your Information to a regulatory body or law enforcement agency;
- Necessary for legitimate interests - either a third party or we will need to process your Information for our (or a third party's) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your information protected. Our legitimate interests include responding to requests and enquiries from you or a third party, optimising our website and customer experience, informing you about our products and services and ensuring that our operations are conducted in an appropriate and efficient manner;
- Consent – in some circumstances, we may ask for your consent to process your information in a particular way.
4. HOW WE SHARE YOUR INFORMATION
In certain circumstances, we will share your information with other parties. Details of those parties are set out below, along with the reasons for sharing them.
- Trusted third parties: To provide certain services, we will share your information with third-party service providers such as email logistics providers. We will not share your data with any third party where it is not necessary to provide a service to you.
- Regulatory and law enforcement agencies. As noted above, if we receive a request from a regulatory body or law enforcement agency, and if permitted under GDPR and other laws, we may disclose specific personal information to such bodies or agencies.
5. HOW LONG WE HOLD YOUR INFORMATION
We will only retain your Information for as long as is necessary for the purpose or purposes we have collected it. The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept. For example, suppose we receive your Information when you apply for a job. In that case, we will retain your data for as long as is necessary to process your application and maintain application statistics. We will not directly market to you for longer than three (3) years unless you consent to receive direct marketing by opting in again before the expiry of that three (3) year period. In certain circumstances, once we have deleted or anonymised your data, we may need to retain parts of it (for example, your email address) to comply with our obligations under GDPR or other legislation or for fraud detection purposes.
6. YOUR RIGHTS RELATING TO YOUR INFORMATION
You have certain rights concerning the personal information we hold about you. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before acting on your request.
- Right of Access. You have the right at any time to ask us for a copy of the Information about you that we hold and to confirm the nature of the Information and how it is used. We have a good reason, and if the GDPR permits, we can refuse your request for a copy of your Information or some aspects of the request. If we deny your request or any part of it, we will provide you with our reasons for doing so.
- Right of Correction or Completion. If Information we hold about you is not accurate, is out of date or incomplete, and requires amendment or correction, you have a right to have the data rectified, updated or completed. You can let us know by contacting us at the address or email address set out above.
- Right of Erasure. In certain circumstances, you have the right to request that Information we hold about you is erased, e.g. if the Information is no longer necessary for the purposes for which it was collected or processed, or our processing of the Information is based on your consent. There are no other legal grounds on which we may process the Information.
- Right to Object to or Restrict Processing. In certain circumstances, you have the right to object to our processing of your Information by contacting us at the address or email address set out above. For example, if we are processing your Information based on our legitimate interests and there are no compelling legitimate grounds for our processing that override your rights and interests. You also have the right to object to the use of your Information for direct marketing purposes. You may also have the right to restrict our use of your Information, such as in circumstances where you have challenged the accuracy of the Information and during the period where we are verifying its accuracy.
- Right of Data Portability. In certain instances, you have a right to receive any information we hold about you in a structured, commonly used and machine-readable format. You can ask us to transmit that Information to you or directly to a third-party organisation.
This right exists in respect of Information that:
- you have provided to us previously; and
- is processed by us using automated means.
While we are happy for such requests to be made, we cannot guarantee technical compatibility with a third-party organisation's systems. We are also unable to comply with requests that relate to the Information of others without their consent.
You can exercise any of the above rights by contacting us at the address or email address set out above. You can exercise your rights free of charge.
Most of the above rights are subject to limitations and exceptions. We will provide reasons if we cannot comply with any request for the exercise of your rights.
To the extent that we are processing your Information based on your consent, you have the right to withdraw your consent at any time. You can do this by unsubscribing via the link provided in any direct marketing communication or contacting us at the address or email address set out above.
Similar to other commercial websites, our Website uses a technology called "cookies" and web server logs to collect information about how our Website is used. A cookie is a minimal text document, often including a unique anonymous identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies.
Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website.
Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the website are most popular. This helps us gather feedback to improve our Website and better serve our customers. Cookies do not allow us to collect any personal information about you, and we do not generally store any personal information you provided to us in your cookies.
If you are unhappy about our use of your Information, you can contact us via email@example.com or by contacting us on 020 8294 0299